Privacy Policy

Our commitment to protecting your privacy:

The team here at MassHealth.com are strongly committed to protecting your privacy. To serve as your insurance broker, we kindly ask you to provide us with information to help you find and connect with various trusted Insurance organizations that best meet your medical needs. MassHealth.com does not store, college, disclose, or put to use any of your personal information. We provide free services and information about Massachusetts insurance policies and have advanced security measures implemented in order to keep all disclosed personal information protected. For all inquiries you may contact us at 855-562-1275 so that we can best assist you in your search for health insurance.

Please read this policy to learn about our privacy practices in regards to the collection, usage and disclosure of the written and electronic personal information that you provide to MassHealth.com. We have outlined our privacy policy in accordance with the Personal Information Protection Electronic Documents Act (the “Act”). The type of information collected, how it is used, and how to ask questions and provide feedback has been reviewed within this privacy policy.

Please note that while we are committed to adhering to these guidelines our website may still contain links that direct to other sites that are operated by both external third party companies and affiliate sites who are not legally required to comply with MassHealth privacy policy. Therefore, this website is not responsible for the actions of these third party or affiliate sites. It is the User’s responsibility to review and understand the privacy policies in place on any external third party websites in which they decide to use. By accessing MassHealth.com and utilizing our services, you acknowledge that you have read understood this Privacy Policy and the information collection outlined in it.

Cookies and tracking technologies:

Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. When you use MassHealth.com it is likely we will assign you a cookie. MassHealth.com uses these cookies to track and understand how you use our website; this will ensure that we are showing you the best content and dynamic ads, and thereby improve the overall performance of our site. Cookies will often recall the selected preferences from your last visit to our website which allows us to enhance your next experience on our site by presenting you with both options and results based on your previous visit. Unless you set your computer preferences to alert you when a cookie is being stored, cookies are something that you will not generally know about, but are used with the intention of improving your online experience. If you are concerned about the use of cookies on your computer, you do have the option to turn them off in the web browser settings on your device. When you make the decision to opt-out of using cookies this may prevent you from viewing our website in entirety, particularity pages that require registration of personal information.

It is important to know that when you view a third party advertisement you may be assigned a cookie. MassHealth.com does not have control over cookies used by outside advertisers or third party websites, this applies to advertisements placed on our website by third parties.

MassHealth.com may use other technologies across our website such as Web Beacon or Gif, to both manage and customize our advertising efforts. When you access these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

When you visit MassHealth.com many of our pages use third-party advertising companies to serve ads. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services that may be of interest to you.

We use IP (internet protocol) addresses, to gather demographic and statistical information about our users, for systems administration and to diagnose problems with our servers and to administer ourwebsites. IP addresses may also be used to allow our third party advertising providers to display more targeted advertising and content. In order to provide our advertisers with better insight on targeted advertising opportunities and to provide users with more relevant content and advertisements, we may choose to track and analyze anonymous usage and browsing patterns.

Collecting Information:

The Site may request and collect certain personally identifiable information including, but not limited to, Application Data and other personal information contained in User Submissions, through various means such as online forms, online applications, e-mail and comments submitted to the Site. Such information collected through the Site may include financial information, health-related information, and other sensitive information

Personally Identifiable Information:

Non-Personally Identifiable Information:

We may also collect certain non-personally identifiable information via the Site, such as Site usage activity and preferences, also known as demographic or profile data. Why must you give so much personal information? Insurance companies establish their rates using a variety of criteria. Since we deal with hundreds of companies, we must ask you questions required by all of them to determine the most competitive match for you.

Usage and Sharing:

We use information collected on and through this Site for a variety of purposes in the course of business and as otherwise set forth herein. For example, such information may be used to process your applications to receive quotations or to send you information about our and our affiliates' products and services and other information and materials that may be of interest to you. This information may also be used to evaluate what portions of the Site are more popular than others, determine where visitors came from, where they go, and how long they stay on a particular page, or the Site in general. We may match information collected from you through different means or at different times, and use such information along with information obtained from other sources, including third parties.

Application Data may be forwarded to insurance agents, discount program representatives, brokers and/or companies who may contact you with a quote by email, telephone, postal mail or other forms of communication. We are not responsible, and shall not be liable, if an agent, broker, discount program representative or company to whom we forward your Application Data violates our Privacy Policy or their own privacy policy, if any.

We may disclose your personal information to companies that perform technology or marketing services for us for their use in performing such services. We may transfer, sell or assign aggregate, non-personally identifiable information about Site usage to third parties. We may transfer, sell or assign personal information to third parties as a result of a sale of all or substantially all of our assets relating to this portion of our business or in connection with a merger, consolidation, change in control, reorganization or liquidation. We also reserve the right to disclose any information concerning you if required by law or to protect or defend our rights or the rights or well-being of our users or if you are involved (or are reasonably suspected to be involved) in any illegal activity, even without a subpoena, warrant or court order.

Security:

The application form on the Site supports encryption to help protect the security of your transfer of data to the Site. Although we will take all reasonable security precautions regarding information stored on the Site, due to the open nature of the Internet, we cannot guarantee that any information stored on our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.

Consent to Processing:

By providing any personal information to this Site, you fully understand and unambiguously consent to the transfer of such personal information to, and the collection and processing of such personal information in, the United States and other countries or territories.

By submitting this information you are authorizing Brokers, Agents, discount program representatives and/or Insurance Professionals in the Health Plans of America network to contact you directly with quotes via telephone, fax, and email, regardless of the presence of your phone number(s) on any local or national no-call list.

Links:

This Site may contain links or references to other Web sites outside of our control. Please be aware that we have no control over these sites and our privacy policy does not apply to these sites.

Acceptance of this Policy:

By using this Site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our Site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so visitors are encouraged to review this policy from time to time. Your continued use of our Site following the posting of changes to these terms means you accept these changes.

Addressing concerns about your privacy:

We want you to feel confident about using this website and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented the appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us and for that reason we encourage you to contact us with any questions or concerns you have about your privacy or this Privacy Policy.

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